Delivery & Return
Fast & Reliable Delivery
We offer standard delivery across Sri Lanka, typically within 2–5 business days depending on your location. All orders are carefully packed to ensure they arrive safely and on time. You will receive tracking details once your order has been shipped.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Klickcom.com – Return & Warranty Policy
At Klickcom.com, we are committed to providing high-quality products and ensuring your satisfaction. Please read our return and warranty policy carefully before making a purchase.
1. Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order if the product is defective, damaged, or incorrect.
Returned items must be in original, unused condition with all packaging and accessories intact.
To initiate a return or exchange, please contact our customer support team with your order details.
2. Warranty Limitations
Water and dust resistance were tested under controlled lab conditions. Resistance may fail due to wear and tear or over time.
Damage caused by immersion in liquid, cosmetic damages such as scratches, wear & tear, color fading, or other minor defects are not covered under warranty.
Warranty claims will be reviewed on a case-by-case basis.
3. Processing Returns
Once your return is approved, you will receive instructions for shipping the item back.
Refunds or replacements will be processed within 5–7 business days after we receive and inspect the returned item.
4. Contact Us
For any questions regarding returns or warranty, reach out to our support team at [insert contact info], and we will assist you promptly.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Klickcom online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
You can track your order using the tracking details provided in your confirmation email or WhatsApp message. If you haven’t received the tracking information, please contact our support team with your order number, and we’ll help you locate your package.
No, we do not deliver on public holidays. All orders placed on public holidays will be processed on the next business day.
We deliver across Sri Lanka to all valid addresses. Please ensure your address and postcode are correct when placing your order to avoid delays.
Next-day delivery is only available for certain items. Before placing your order, please send us a WhatsApp message to confirm if your item qualifies for next-day delivery. Our team will guide you based on product availability and your location.
Yes. We use a third-party delivery service, and as per their policy, the recipient must receive and sign for the package. Klickcom.com is not responsible for any issues caused by third-party delivery personnel.
Klickcom.com – Your Trusted Tech & Gadget Store
Klickcom.com is a leading online retailer specializing in genuine gadgets, smartphones, and mobile accessories. With a commitment to quality and customer satisfaction, we ensure that every product you purchase meets the highest standards.
Fast & Reliable Delivery
We offer quick, safe, and reliable delivery across Sri Lanka. Your orders are carefully packed and delivered right to your doorstep, ensuring a hassle-free shopping experience.
About Us
Founded with the mission to make high-quality tech products accessible to everyone, Klickcom.com combines innovation, affordability, and convenience. Our dedicated team is always ready to assist you, whether it’s choosing the right gadget or providing after-sales support.
Experience a seamless shopping journey with Klickcom.com—where quality meets trust.
